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Full-time employment contract / Full-time freelance contract 

Fixed salary range from 1 200 - 1 400 € (473 000 - 552 000 HUF) monthly gross

Hungary (remote)


Hello, there!

We are GymBeam and our vision is to build the largest fitness & health food platform and be among the top 3 biggest players in all markets of Europe.

We currently operate in 14 European markets, have been awarded as the "e-shop of the year" in several countries, and have millions of customers who share our passion for fitness and health.

WHAT WILL YOUR DAY LOOK LIKE

  • You will be responsible for the leadership of  the entire Customer Support department in Hungary, giving them the direction to the daily operation of the area;

  • You will be responsible for tracking performance metrics and KPIs for customer service representatives;

  • Keep your workflow organized by priority and optimize it based on data collected, team behaviour, or trends;

  • You will be monitoring resources and taking assets to achieve qualitative (e.g. implementation of "tone of voice" and education of the team to improve the quality of response to achieve high CSAT) and quantitative targets (as FRT, FCR, all activities done in time, effective planning);

  • You will be handling with tough or complex customer issues by analyzing said problems to come up with solutions effective in addressing customer complaints;

  • Collect customer feedback with to improve internal and external processes;

  • Give advice, inform customers of deals and promotions;

  • You will be responsible for hiring and training new customer service agents and nurture an environment where they can excel;

  • You will work as a customer care agent too for the local market, responsible for resolve customer queries and complaints via phone, email, mail or social media;

  • Assist customers and oversees the issuance of customer refunds, refunds and exchanges;

  • You will be handling with changes in policies, renewals and updates CC guidelines.

WHO ARE WE LOOKING FOR?

  • +2Y experience in the Customer Care field as Customer Representative or Customer Care Team Leader;

  • Native Hungarian speaker (C2) and advanced English skills (C1);

  • Advanced user of Google Gsuite, MS Office (MS Excel in particular);

  • Familiar with CRM systems and practices;

  • Leadership skills and ability to lead and motivate teammates;

  • Strong analytical and problem-solving skills;

  • Confidence, patience, politeness and empathy, when dealing with difficult situations;

  • Strong strategic and customer focus with a clear understanding of the wider issues impacting the Hungarian market;

  • Experience in e-commerce and fast-paced environment is a plus;

  • Passionate about health and fitness industry!


WHAT WE OFFER

  • Shopping at our e-shop at cost prices and discounts for family and friends;

  • E-learning courses at LinkedIn and access to company library;

  • Online certifications, trainings, conferences and elaborate personal development plan;

  • Team and company-wide events as well as co-working spaces at Brno, Prague and Budapest.;

  • All overtimes paid out automatically.


HOW TO APPLY

Please send us your CV in English by clicking the button below - once we receive your application, our team will review your profile and might contact you for more details. We look forward to meeting you!