Customer Care Specialist

Start ASAP
Full-time employment contract / Full-time freelance contract 

Fixed salary range from 850 - 1000 € monthly

Hungary (remote)

Hello, there!

We are GymBeam and our vision is to build the largest fitness & health food platform and be among the top 3 biggest players in all markets of Europe.

We currently operate in 14 European markets, have been awarded as the "e-shop of the year" in several countries, and have millions of customers who share our passion for fitness and health.

WHAT WILL YOUR DAY LOOK LIKE

  • You will be responsible for responding to customer reviews in Hungary and assist with placement of orders, refunds, or exchanges;

  • You will check and create credit memos for B2B and B2C customers;

  • You will follow-up with the orders' status and solve the issues it might come up;

  • You will provide accurate, valid and complete information by using the right methods&tools;

  • You will work with the Country Manager to ensure proper customer service is being delivered;

  • You will collaborate with the business team regarding product questions, or with the marketing team regarding promotions;

  • You will answer any questions the customer may have about available products and services;

  • You will follow communication procedures, guidelines and policies;

  • You will select appropriate responses to customer issues and work quickly to resolve them.

WHO ARE WE LOOKING FOR?

  • Experience in call center or customer service field;

  • University under-graduate or fresh graduate is preferred;

  • Native Hungarian speaker (C2);

  • Advanced English skills (C1);

  • Excellent communication skills;

  • Customer focused & obsessed: ability to adapt and respond to different types of personas;

  • Strong attention to details skills, data-driven & passionate about customer satisfaction;

  • Familiar with CRM systems and practices;

  • Ability to multitask, prioritize and manage time effectively.


WHAT WE OFFER

  • Fully remote position;

  • Shopping at our e-shop at cost prices and discounts for family and friends;

  • E-learning courses at LinkedIn and access to company library;

  • Online certifications, trainings, conferences and elaborate personal development plan;

  • Team and company-wide events as well as co-working spaces at Brno, Prague and Budapest.;

  • All overtimes paid out automatically.


HOW TO APPLY

Please send us your CV in English by clicking the button below - once we receive your application, our team will review your profile and might contact you for more details. We look forward to meeting you!

Send application