Customer care HU

Hello, there!

We are GymBeam and our vision is to build the largest fitness & health food platform and be among the top 3 biggest players in all markets of Europe.

We are looking for a Customer care specialist who is eager to learn and grow, implementing new ideas that will help our GymBeam team to become No. 1 fitness e-shop in the CEE market.

Are you up for the challenge?

RESPONSIBILITIES:

• respond to emails, phone calls, Facebook & Instagram messages and messages on marketplaces on local market

• respond to customer reviews on google, facebook, price comparison websites and other based on local market

• assist with placement of orders, refunds, or exchanges

• checks and creates credit memos for B2B and B2C customers

• checks the status of orders and solves the issues of the orders

• work with team leader of customer care to ensure proper customer service is being delivered

• collaborate with the business team regarding product questions, or with the marketing team regarding promotions

• review customers reviews of products on local website

• follow communication procedures, guidelines and policies

• select appropriate responses to customer issues and work quickly to resolve them
  
  

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REQUIREMENTS:

• call center or customer service experience preferred

• university under-graduate or fresh graduate preferred

• customer orientation and ability to adapt/respond to different types of characters

• dedication to customer satisfaction

• excellent communication skills and a strong command of Hungarian language

• familiar with CRM systems and practices

• strong attention to detail 
  

• ability to multitask, prioritize and manage time effectively
  

• fluent in english (at least B1 level)

Send your CV in English and do not miss this incredible opportunity to join our dream team! We look forward to hearing from you!