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Freelance work contract (self-employment) 

1000 - 1200 € monthly

Fully remote in Greeсe

 We are looking for a new colleague to join our friendly team who support GymBeam customers in the Greek market. If you would like to be part of one of the fastest growing e-commerce companies in the Czech Republic and Slovakia, and want to enjoy flexibility and work-life balance in your new role, then this is the right opportunity for you! 

What will your day look like:

  • Communicating  with Greek customers via mail or phone;

  • Responding to customer reviews;

  • Assisting with placement of orders, refunds or exchanges;

  • Checking and creating credit memos for B2B and B2C customers;

  • Checking the status of orders and resolving any issues with the orders;

  • Providing accurate, valid and complete information by using the right methods and tools;

  • Working with the team leader of customer care to ensure proper customer service is being delivered;

  • Collaborating with the business team regarding product questions and with the marketing team regarding promotions;

  • Answering any questions the customer may have about available products and services;

  • Following communication procedures, guidelines and policies;

  • Selecting appropriate responses to customer issues and working quickly to resolve them.

Who are we looking for:

  • This position is suitable for a fresh graduate;

  • Call center or customer service experience is a plus;

  • Native level of Greek and advanced level of English (C1);

  • Customer orientation and ability to adapt and respond to different types of characters;

  • Dedication to customer satisfaction and excellent communication skills;

  • Strong attention to detail;

  • Ability to multitask, prioritize and manage time effectively.

What can we offer you:

  • unlimited home office/fully remote position;

  • all overtimes paid out automatically;

  • shopping at our e-shop at cost prices and discounts for family and friends;

  • e-learning courses at LinkedIn/Udemy and access to company library;

  • online certifications, trainings, conferences and elaborate personal development plan.